Welcome to Shyamsundara ("we," "our," "us," or "Shyamsundara"). These Terms & Conditions ("Terms") govern your access to and use of shyamsundara.com (the "Website"), including all purchases of products and services offered through the Website.
By accessing, browsing, creating an account, or placing an order through our Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please discontinue using the Website.
1. About Us
Shyamsundara is a proprietorship business based in Lucknow, Uttar Pradesh, India, engaged in the creation and sale of handmade clothing, accessories, and other devotional products related to Hindu deities.
For any questions, assistance, or grievances, you may contact us through:
- Email: support@shyamsundara.com
- WhatsApp: [To be added]
2. Eligibility
To place an order through our Website, you must:
- Be at least 18 years of age; or
- Be under the supervision or with the consent of a parent or legal guardian.
By placing an order, you represent that you satisfy these eligibility requirements.
3. Acceptance of Orders
Submitting an order does not automatically create a binding contract between you and Shyamsundara.
All orders are subject to review and acceptance. We reserve the right to accept, reject, cancel, or limit any order at our sole discretion for legitimate business reasons, including but not limited to:
- Product unavailability
- Incorrect pricing
- Technical or system errors
- Suspected fraudulent activity
- Payment verification issues
- Delivery restrictions
- Incomplete or incorrect customer information
- Compliance with applicable laws
Whenever reasonably possible, we will contact you to explain the situation and discuss suitable alternatives, such as waiting for restocking, choosing another product, or receiving a refund.
4. Handmade Products
Many products available on our Website are handcrafted by skilled artisans with care and devotion.
Because each item is handmade, slight variations may naturally occur in:
- Embroidery
- Stitching
- Lace placement
- Decorative elements
- Fabric texture
- Color tone
- Handwork
- Overall finish
These natural variations are characteristics of handmade craftsmanship and should not be considered manufacturing defects.
Every handmade product is unique, and no two products are guaranteed to be completely identical.
5. Product Images
We strive to display every product as accurately as possible.
However, actual colors may vary slightly due to factors including:
- Mobile or computer screen settings
- Display calibration
- Lighting during photography
- Ambient lighting during viewing
- Differences between fabric dye lots
Product photographs are intended to represent the item as accurately as reasonably possible but should not be interpreted as an exact guarantee of appearance.
Minor visual differences do not constitute grounds for return or refund.
6. Product Measurements
Our team takes great care while measuring every product before dispatch.
However, because our products are handmade, minor measurement variations of approximately ±1 cm may occur and shall not be treated as manufacturing defects.
Customers are encouraged to carefully review the product description and measurements before placing an order.
7. Customized Products
Certain products may be customized upon request.
Customized, personalized, or specially manufactured products are created specifically for an individual customer and therefore:
- cannot be cancelled after production has begun;
- cannot be returned;
- cannot be exchanged except where required by applicable law or where the product is damaged or incorrect due to our error.
Customers are responsible for ensuring that all customization details provided are accurate before confirming their order.
8. Product Availability
Although we make every effort to maintain accurate inventory, products may occasionally become unavailable after an order has been placed due to inventory discrepancies, production constraints, or other unforeseen circumstances.
If this occurs, we will contact you to discuss one or more of the following options:
- waiting until the product becomes available;
- selecting an alternative product; or
- receiving a full refund for the unavailable item.
9. Pricing
Unless otherwise stated, all prices displayed on the Website are inclusive of applicable GST.
We do not impose hidden charges beyond those disclosed during checkout.
Prices remain subject to correction in the event of typographical, technical, or system-related errors.
If an incorrect price has been displayed due to an error, we reserve the right to cancel the affected order and offer either a refund or the option to proceed with the corrected price after informing the customer.
10. Payment Methods
Payments are processed securely through trusted third-party payment providers.
Depending on availability at checkout, we may accept payment through various methods including:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Digital Wallets
- Other payment options supported by our payment gateway
Payment processing is subject to the terms and conditions of the respective payment provider.
We do not store your complete card or banking credentials on our servers.
11. Order Verification
To protect our customers and reduce fraudulent transactions, we reserve the right to verify certain orders before dispatch.
Verification may include contacting the customer through the provided email address, telephone number, or WhatsApp.
Failure to respond within a reasonable period may result in cancellation of the order.
12. Customer Responsibilities
Customers agree to provide accurate and complete information when placing an order, including:
- Full name
- Delivery address
- Contact number
- Email address (where applicable)
Customers are solely responsible for ensuring that the delivery information provided is accurate.
Shyamsundara shall not be responsible for delays, failed deliveries, or additional courier charges arising from incorrect information supplied by the customer.
13. International Orders
We proudly ship to customers in multiple countries.
Customers are solely responsible for:
- customs duties;
- import taxes;
- local VAT or GST;
- customs clearance charges; and
- any other governmental fees imposed by the destination country.
Failure to pay these charges may result in delayed delivery, refusal by customs authorities, or return of the shipment.
Any additional costs incurred because of refusal, abandonment, or customs-related issues may be deducted from any eligible refund, where permitted by law.
14. Intellectual Property
All content available on this Website, including but not limited to:
- product photographs;
- logos;
- graphics;
- artwork;
- videos;
- product descriptions;
- written content;
- page layouts;
- website design; and
- branding,
is the intellectual property of Shyamsundara unless otherwise stated.
No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without our prior written permission.
Requests relating to copyright or content usage may be directed to support@shyamsundara.com.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, the courts located in Lucknow, Uttar Pradesh, shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the use of the Website.
16. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our business practices, legal requirements, or operational processes.
The updated version will be published on this Website with a revised "Last Updated" date.
Continued use of the Website after such changes constitutes acceptance of the updated Terms.
17. Shipping and Delivery
We aim to dispatch most orders within the estimated processing time displayed on our Website. Delivery timelines are estimates only and may vary depending on the destination, courier operations, weather conditions, customs clearance, public holidays, or other unforeseen circumstances.
While we work with reliable logistics partners, Shyamsundara cannot guarantee delivery on a specific date or time.
Customers will receive shipment tracking details once their order has been dispatched, wherever available.
18. Failed Delivery
If a shipment cannot be delivered because:
- an incorrect or incomplete address was provided;
- the customer was unavailable to receive the package;
- the customer refused delivery; or
- the courier was unable to complete delivery due to customer-related reasons,
the order may be returned to us.
In such cases:
- original shipping charges are non-refundable;
- return shipping or other charges incurred may be deducted from any eligible refund; and
- any re-shipment costs shall be borne by the customer.
19. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our separate Return, Refund & Exchange Policy, which forms an integral part of these Terms.
By placing an order, you acknowledge that you have read and agreed to that policy.
20. Promotional Offers and Coupons
From time to time, Shyamsundara may offer promotional discounts, coupon codes, gift vouchers, or special offers.
Unless otherwise stated:
- promotional offers cannot be combined;
- coupons have no cash value;
- expired coupons cannot be reinstated;
- coupons may carry minimum order requirements;
- misuse or abuse of promotional offers may result in cancellation of the order.
We reserve the right to modify, suspend, or withdraw promotional offers at any time without prior notice.
21. Complimentary Gifts
Orders may occasionally include complimentary gifts, promotional items, or free accessories.
If an order is returned for refund, all complimentary items supplied with that order must also be returned in unused condition.
If complimentary items are not returned, we reserve the right to deduct their reasonable value from the refundable amount.
22. Customer Reviews
Customers may submit reviews, ratings, photographs, or other content regarding products purchased from Shyamsundara.
By submitting such content, you confirm that:
- the content is truthful;
- the content does not infringe any third-party rights;
- the content is not misleading;
- the content does not contain abusive, defamatory, obscene, unlawful, or hateful material.
We reserve the right—but not the obligation—to edit, refuse, or remove reviews that violate these Terms or are otherwise considered inappropriate.
23. Prohibited Use
Users agree not to:
- use the Website for unlawful purposes;
- interfere with Website security;
- upload malicious software or code;
- scrape, copy, or harvest Website content without permission;
- impersonate another individual;
- submit fraudulent orders;
- abuse promotional offers;
- interfere with the normal operation of the Website.
Violation of these Terms may result in suspension or permanent restriction of access to the Website.
24. Suspension or Termination
We reserve the right to suspend or terminate access to the Website, refuse service, or cancel orders where we reasonably believe that:
- fraudulent activity has occurred;
- these Terms have been violated;
- false information has been provided;
- abusive or threatening conduct has occurred;
- misuse of our services has taken place.
Termination of access does not affect rights or obligations that accrued prior to termination.
25. Third-Party Services
Our Website may rely upon services provided by independent third parties, including but not limited to payment gateways, courier partners, hosting providers, analytics providers, and security services.
While we carefully choose these providers, Shyamsundara is not responsible for interruptions, failures, or inaccuracies caused solely by third-party services beyond our reasonable control.
Your use of those services may also be subject to the respective third party's own terms and privacy policies.
26. Website Availability
We strive to keep the Website available at all times.
However, uninterrupted access cannot be guaranteed.
The Website may occasionally become unavailable due to:
- scheduled maintenance;
- software updates;
- technical failures;
- server outages;
- cyberattacks;
- internet disruptions; or
- circumstances beyond our reasonable control.
We shall not be liable for temporary interruptions of Website availability.
27. Limitation of Liability
To the maximum extent permitted by applicable law, Shyamsundara shall not be liable for any indirect, incidental, consequential, exemplary, special, or punitive damages arising from the use of our Website or products.
Our total liability for any claim relating to an order shall not exceed the amount actually paid by the customer for that specific order.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
28. Force Majeure
Shyamsundara shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:
- natural disasters;
- floods;
- earthquakes;
- pandemics;
- epidemics;
- governmental restrictions;
- strikes;
- labour disputes;
- war;
- terrorism;
- civil unrest;
- power failures;
- internet outages;
- courier disruptions; or
- any other force majeure event.
During such circumstances, our obligations shall be suspended for the duration of the affected period.
29. Disclaimer
All products are offered in good faith and are described as accurately as reasonably possible.
Except where expressly required by applicable law, all products are provided on an "as available" and "as is" basis.
Natural handmade variations, minor colour differences, and slight measurement tolerances are not manufacturing defects and shall not constitute grounds for legal claims.
30. Severability
If any provision of these Terms is determined by a court or competent authority to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.
31. Waiver
Failure by Shyamsundara to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available under applicable law.
32. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return, Refund & Exchange Policy, Cancellation Policy, and any other policies published on the Website, constitute the complete agreement between you and Shyamsundara regarding your use of the Website and purchases made through it.
33. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
Shyamsundara
Email: support@shyamsundara.com
WhatsApp: [Add WhatsApp Number]
Business Location: Lucknow, Uttar Pradesh, India
We are committed to resolving genuine customer concerns fairly, transparently, and in accordance with applicable laws.
By continuing to use this Website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.