Return, Refund & Exchange Policy

1. Our Commitment

At Shyamsundara, every product is handcrafted with devotion and carefully inspected before dispatch. We want every customer to receive products that meet our quality standards.

If something goes wrong, we are committed to resolving the issue fairly, transparently, and as quickly as possible.

This policy explains when products may be returned, exchanged, or refunded.

2. Return Eligibility

You may request a return within 7 calendar days from the date your order is delivered.

To be eligible for a return, the product must:

be unused;
be unwashed;
be unworn;
be free from stains, perfume, incense, smoke, or other odors;
not be altered or modified in any way;
include all original tags, labels, packaging, promotional cards, and complimentary gifts (if any);
be returned in its original condition.

Products that do not satisfy these conditions may not qualify for return.

3. Non-Returnable Products

For hygiene, customization, and quality reasons, the following products cannot be returned:

Customized or personalized products.
Products specially made upon customer request.
Products that have been washed.
Products that show signs of use.
Products damaged due to improper handling after delivery.
Clearance or sale items, unless defective or incorrect.
Products missing original packaging, tags, complimentary items, or promotional materials.
Products returned beyond the return window.

Nothing in this section limits rights available under applicable consumer protection laws.

4. Return Request Process

To request a return, please contact us through:

Email: support@shyamsundara.com

WhatsApp: [Add WhatsApp Number]

Please include:

Order Number
Name
Contact Number
Reason for Return
Clear photographs
An uninterrupted unboxing video (where applicable)

Providing complete information helps us resolve your request more quickly.

5. Inspection Before Approval

Every return request is reviewed individually.

Depending on the nature of the claim, we may request:

additional photographs;
a video call with the customer;
further clarification regarding the issue.

Approval of a return request does not automatically guarantee a refund.

A refund or exchange will only be processed after the returned product has been received and successfully inspected by our quality team.

6. Return Shipping Charges

If the return is due to our mistake

Examples include:

incorrect product shipped;
damaged product received;
manufacturing defect confirmed by us.

In such cases:

return shipping costs will be borne by Shyamsundara.

If the return is for any other eligible reason

A flat ₹300 return handling fee will apply.

This amount may be:

collected before arranging pickup; or
deducted from the refundable amount, where applicable.

The return handling fee helps cover logistics, inspection, packaging, and processing costs.

7. Wrong, Damaged or Missing Items

If you receive:

the wrong product;
a damaged product; or
a package with missing items,

please notify us within 48 hours of delivery.

To help us investigate your claim, please provide:

your order number;
clear photographs;
an uninterrupted unboxing video showing the package from opening to inspection.

Failure to report such issues within the above timeframe may affect our ability to investigate the matter with our courier partners.

After verification, we will provide an appropriate resolution, which may include:

replacement;
exchange; or
refund,

depending on the circumstances.

8. Exchange Policy

Eligible products may be exchanged for:

another size;
another colour;
another design,

subject to stock availability.

Customers requesting an exchange for reasons other than our error are responsible for applicable shipping charges.

Customized products are not eligible for exchange.

9. Refund Process

Refunds are initiated only after:

the returned product has been received; and
our quality inspection has been successfully completed.

Approved refunds will normally be initiated within 1 business day after inspection.

However, the time taken for the refunded amount to appear in your account depends on your bank, payment provider, or financial institution.

10. Refund Method

Where applicable:

online payments will generally be refunded to the original payment method;
eligible Cash on Delivery refunds will generally be processed via UPI or bank transfer after verification.

11. Shipping Charges

Original shipping charges are generally non-refundable.

However, shipping charges may also be refunded where:

we shipped the wrong product;
the product arrived damaged due to reasons attributable to us; or
we otherwise determine that a full refund is appropriate.

12. Complimentary Gifts

If your order included complimentary gifts, promotional products, or free accessories, these items must also be returned when returning the associated order.

Failure to return such items may result in an appropriate deduction from the refundable amount.

13. Fraud Prevention

To protect our customers and our business from fraudulent claims, Shyamsundara reserves the right to reject return or refund requests where there is reasonable evidence of:

misuse of the return policy;
false or misleading claims;
repeated abusive return behaviour;
altered products;
intentionally damaged products;
incomplete returns;
missing accessories or promotional items.

Each request is evaluated fairly based on the information available.

14. Handmade Products

Because our products are handcrafted, minor variations may naturally occur in:

stitching;
embroidery;
lace placement;
embellishments;
fabric texture;
colour tone;
measurements (approximately ±1 cm).

These natural handmade characteristics are not manufacturing defects and do not qualify for return or refund.

15. Colour Variation

Actual product colours may differ slightly from the photographs displayed on our Website due to:

monitor settings;
mobile display differences;
lighting during photography;
ambient lighting during viewing.

Such variations are normal and are not considered product defects.

16. Right to Decline

We reserve the right to refuse returns, exchanges, or refunds where:

this policy has not been complied with;
required information is not provided;
inspection indicates that the product does not qualify;
fraud or misuse is reasonably suspected.

Any decision will be communicated to the customer along with the reason.

17. Changes to this Policy

We may revise this Return, Refund & Exchange Policy from time to time.

The latest version will always be available on our Website with the updated "Last Updated" date.

18. Contact Us

If you require assistance regarding returns, refunds, or exchanges, please contact us.

Shyamsundara