1. Overview
At Shyamsundara, every order is prepared with care and devotion before it leaves our workshop. As many of our products are handmade, we take time to ensure that each item meets our quality standards before dispatch.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through shyamsundara.com.
2. Shipping Destinations
We currently ship:
- Throughout India
- To selected international destinations
If your country is unavailable during checkout, please contact us before placing your order.
3. Order Processing Time
Most orders are processed within 2 business days after successful payment confirmation.
Processing time refers to the period required to:
- verify the order;
- prepare the products;
- conduct quality inspection;
- securely package the items;
- hand over the shipment to our logistics partner.
Customized or made-to-order products may require additional processing time. If significant delays are expected, we will make reasonable efforts to inform you.
Business days exclude Sundays and public holidays unless otherwise announced.
4. Order Verification
To help prevent fraudulent transactions, Shyamsundara reserves the right to verify certain orders before dispatch.
Verification may be conducted through email, telephone, or WhatsApp.
Failure to respond to verification requests within a reasonable time may result in cancellation of the order.
5. Shipping Partner
We primarily use trusted logistics partners through Shiprocket to deliver orders.
Depending on your location and service availability, your shipment may be handled by one of Shiprocket's courier partners.
Courier selection is determined based on serviceability, delivery performance, and operational availability.
6. Estimated Delivery Time
Estimated delivery timelines begin after the order has been dispatched.
Within India
Estimated delivery: 5–7 business days
International Orders
Delivery time varies depending on:
- destination country;
- customs clearance;
- courier operations;
- local postal services;
- government regulations.
International deliveries may require additional time beyond our control.
These timelines are estimates only and are not guaranteed.
7. Shipping Charges
Shipping charges, if applicable, are displayed during checkout before payment.
We currently offer free shipping on eligible orders, subject to any minimum order value or promotional conditions displayed on our Website.
Shipping charges may change from time to time without prior notice.
8. Tracking Your Order
Once your order has been dispatched, you will receive shipment tracking information whenever available.
Customers can use the tracking number provided to monitor the progress of their shipment through the courier's tracking system.
Please allow some time for tracking information to become active after dispatch.
9. Delivery Delays
Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:
- adverse weather conditions;
- natural disasters;
- public holidays;
- strikes;
- courier operational delays;
- customs inspections;
- government restrictions;
- remote area delivery limitations;
- high seasonal demand.
Shyamsundara shall not be held responsible for delays caused by such circumstances.
10. Customer Responsibilities
Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.
This includes:
- recipient's name;
- delivery address;
- mobile number;
- postal code.
Incorrect or incomplete information may result in delayed delivery, failed delivery, additional courier charges, or return of the shipment.
Any additional costs arising from incorrect customer information may be recovered from the customer.
11. Failed Delivery
If delivery cannot be completed because:
- the customer is unavailable;
- the delivery address is incorrect or incomplete;
- the customer refuses delivery;
- repeated delivery attempts fail due to customer-related reasons,
the shipment may be returned to us.
Where applicable:
- original shipping charges are non-refundable;
- return shipping costs may be deducted from any eligible refund;
- re-shipping charges shall be borne by the customer.
12. International Customs and Import Duties
International customers are solely responsible for:
- customs duties;
- import taxes;
- VAT or GST imposed by the destination country;
- customs clearance fees;
- brokerage fees;
- any other government-imposed charges.
These charges are not included in the product price or shipping charges unless expressly stated.
Failure to pay applicable customs charges may result in delays, return of the shipment, or abandonment by customs authorities.
Any additional expenses incurred because of such events may be deducted from any eligible refund where permitted by law.
13. Lost Shipments
If a shipment is confirmed as lost during transit by the courier partner, Shyamsundara will work with the courier to investigate the matter.
Upon completion of the investigation, we may, at our discretion:
- dispatch a replacement product (subject to availability); or
- issue a refund through the original payment method (or UPI for eligible Cash on Delivery orders).
Customers are requested to cooperate during the investigation process by providing any information reasonably required.
14. Damaged Packages
If your shipment appears visibly damaged upon delivery, we recommend:
- taking clear photographs of the package before opening;
- recording an uninterrupted unboxing video;
- retaining all packaging materials;
- contacting us within 48 hours of delivery.
These records help us investigate claims efficiently and facilitate resolution with the courier partner where applicable.
15. Incorrect or Missing Items
If you receive:
- an incorrect product;
- a damaged product; or
- a missing item,
please contact us within 48 hours of delivery with:
- your order number;
- clear photographs;
- an uninterrupted unboxing video where available;
- a description of the issue.
After verification, we will work sincerely to provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.
16. Address Changes
If you need to change your delivery address after placing an order, please contact us immediately.
Address changes can only be accommodated if the order has not yet been dispatched.
Once an order has been handed over to the courier, we cannot guarantee that address modifications will be possible.
17. Shipping Restrictions
Certain products or destinations may be unavailable for shipping due to:
- legal restrictions;
- courier limitations;
- customs regulations;
- serviceability issues;
- force majeure events.
We reserve the right to refuse shipment to locations where delivery is impractical or prohibited by law.
18. Force Majeure
Shyamsundara shall not be liable for delays or failure to deliver arising from events beyond our reasonable control, including but not limited to:
- floods;
- earthquakes;
- pandemics;
- war;
- terrorism;
- civil unrest;
- government actions;
- internet outages;
- transportation disruptions;
- labour strikes; or
- other force majeure events.
Delivery timelines may be extended accordingly.
19. Changes to this Shipping Policy
We may revise this Shipping Policy from time to time to reflect changes in our business operations, courier arrangements, legal requirements, or shipping practices.
The updated version will be published on this Website with a revised "Last Updated" date.
20. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Shyamsundara
Email: support@shyamsundara.com
WhatsApp: [Add WhatsApp Number]
Business Location: Lucknow, Uttar Pradesh, India
We are committed to assisting our customers and resolving shipping-related concerns in a fair and transparent manner.
By using this Website, you acknowledge that you have read and understood this Shipping & Delivery Policy.