Cancellation Policy | Shyam Sundara

1. Overview

At Shyamsundara, we begin processing orders promptly to ensure timely dispatch. As many of our products are handmade or prepared specifically for each order, cancellation requests must be made as early as possible.

This Cancellation Policy explains when an order may be cancelled by the customer or by Shyamsundara.

2. Customer Cancellation

Customers may request cancellation of an order before it has been dispatched.

Cancellation requests can be submitted through:

Email: support@shyamsundara.com

WhatsApp: [Add WhatsApp Number]

Please include:

Order Number
Full Name
Contact Number
Reason for Cancellation (optional)

Once your request is received, we will review the order status and confirm whether cancellation is possible.

3. Orders That Cannot Be Cancelled

Cancellation requests cannot normally be accepted once:

the order has been dispatched;
the shipment has been handed over to the courier partner;
production of a customized or personalized product has begun.

Customers are encouraged to contact us immediately if they need to modify or cancel an order.

4. Customized Products

Customized, personalized, or specially manufactured products are created according to customer requirements.

Accordingly, such orders generally cannot be cancelled once production has commenced, except where required by applicable law.

5. Cancellation by Shyamsundara

While we make every effort to fulfil every order, we reserve the right to cancel an order for legitimate business reasons, including but not limited to:

Product becoming unavailable.
Inventory discrepancies.
Pricing or technical errors.
Payment verification issues.
Suspected fraudulent activity.
Incomplete or incorrect customer information.
Delivery to locations that cannot be serviced.
Circumstances beyond our reasonable control.

Whenever reasonably possible, we will first contact the customer to explain the situation and discuss available options, such as:

waiting for the product to become available;
selecting an alternative product; or
receiving a full refund.

6. High-Value or Suspicious Orders

To protect both our customers and our business, certain orders may require additional verification before dispatch.

If we are unable to verify the order after making reasonable attempts to contact the customer, the order may be cancelled and any eligible payment refunded.

7. Refunds for Cancelled Orders

Where a cancellation is approved before dispatch:

payments made through online payment methods will generally be refunded to the original payment method;
refunds will normally be initiated within 1 business day after cancellation is approved.

The time taken for the refunded amount to appear in the customer's account depends on the relevant payment provider or banking institution.

8. Orders Already in Transit

Once an order has been dispatched, it can no longer be cancelled.

If the customer no longer wishes to keep the product after delivery, they may request a return in accordance with our Return, Refund & Exchange Policy, provided the product qualifies under that policy.

9. Refused Deliveries

If a customer refuses to accept delivery, provides an incorrect address, or repeatedly remains unavailable for delivery, the shipment may be returned to us.

Where applicable:

original shipping charges are non-refundable;
return shipping costs or other charges incurred may be deducted from any eligible refund;
additional shipping charges will apply if the customer requests the order to be dispatched again.

10. Modification of Orders

Customers wishing to change the delivery address, contact details, or other order information should contact us immediately.

We will make reasonable efforts to accommodate such requests if the order has not yet been dispatched.

Once the shipment has been handed over to the courier, modifications may no longer be possible.

11. Force Majeure

Shyamsundara shall not be responsible for delays or cancellations resulting from events beyond our reasonable control, including but not limited to:

natural disasters;
floods;
earthquakes;
pandemics;
government restrictions;
transportation disruptions;
labour strikes;
internet outages;
war;
civil unrest; or
other force majeure events.

12. Changes to this Policy

We may update this Cancellation Policy from time to time to reflect changes in our business operations or legal requirements.

The latest version will always be available on our Website with an updated "Last Updated" date.

13. Contact Us

For any questions regarding order cancellations, please contact us.

Shyamsundara