Frequently Asked Questions

At Shyamsundara, we believe devotional clothing should be crafted with the same care and respect as the seva it is meant for.

Our everyday seva poshaks are made using premium pure cotton (except certain seasonal or festive collections where other fabrics may be more suitable), carefully stitched instead of relying on excessive glue, and designed for long-lasting use. Many of our everyday seva poshaks can be repeatedly hand washed without losing their quality, making them both beautiful and sustainable.

Every product is handcrafted by skilled artisans and carefully inspected before dispatch.

Yes. Every product is handcrafted by our skilled artisans with great care and attention to detail.

Because each item is handmade, slight variations may naturally occur, making every creation unique.

Yes. We accept custom orders through our dedicated Custom Order page.

If you have a specific design, size, or special requirement, please submit your request through the Custom Order page and our team will review it.

We make every effort to ensure our product photographs accurately represent the actual item.

However, since our products are handmade, no two pieces can be completely identical. Minor variations in stitching, embroidery, lace placement, or finishing may occur while maintaining the same overall design, colour combination, and quality.

Only products displaying our Water Washable trust badge are designed to be safely hand washed.

For products without this badge, please follow the care instructions provided on the product page.

We believe stitching provides better durability, cleaner finishing, and a longer product life.

Where decorative elements such as flowers, pearls (moti), or embellishments require adhesive—particularly in certain festive summer designs—we use only the minimum amount necessary.

We have published a detailed Size Guide on our blog to help you choose the correct size for your deity.

If you're still unsure, feel free to contact us before placing your order.

Most orders are processed within 2–3 business days before dispatch.

Customized products may require additional time depending on the complexity of the order.

For most locations within India, delivery generally takes up to 7 business days after dispatch.

International delivery times vary depending on the destination country, customs clearance, and courier operations.

Yes. We proudly ship to customers worldwide.

Please note that international customers are responsible for any customs duties, import taxes, or local charges imposed by their country.

Yes.

Once your order has been dispatched, you'll receive tracking details so you can monitor your shipment.

If you receive the wrong product or a damaged item, please contact us within 48 hours of delivery.

After verification, you may choose either a replacement or a full refund at no additional cost. Please refer to our Return, Refund & Exchange Policy for complete details.

Yes, eligible products may be returned within 7 days of delivery.

Please note that applicable return handling charges may apply. Customized products and other excluded items are not eligible for return. Kindly refer to our Return, Refund & Exchange Policy for complete eligibility criteria.

For returns that are not due to our mistake, a ₹300 return handling fee helps cover reverse shipping, quality inspection, secure repackaging, payment processing fees, and other operational costs involved in processing a return.

If we shipped the wrong product or your order arrived damaged due to our error, no return handling fee will be charged.

We accept all major payment methods supported by our secure payment gateway, including:

• UPI
• RuPay
• Visa
• Mastercard
• Debit Cards
• Credit Cards
• Net Banking
• Popular Digital Wallets

Available payment methods may vary depending on your location and device.

Yes.

Your payments are protected using 256-bit SSL encryption and are processed through trusted payment partners. We do not store your complete card or banking details on our servers.

Absolutely.

Every product undergoes a careful quality inspection before it is packed and dispatched to help ensure it meets our quality standards.

Yes.

We welcome bulk purchases, temple requirements, event orders, and wholesale enquiries.

Please contact us before placing your order to discuss pricing, availability, customization options, and special discounts.

Please visit our Contact Us page for all available contact options, including email and WhatsApp support.

Our team aims to respond to all customer enquiries as quickly as possible, typically within 2–6 hours during our support hours.

During festivals or periods of high demand, response times may occasionally be slightly longer, but we always strive to assist you at the earliest opportunity.