1. Introduction
Welcome to Shyamsundara ("we," "our," "us," or "Shyamsundara").
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit shyamsundara.com, place an order, contact us, or otherwise interact with our services.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on how you interact with our Website, we may collect the following information.
Personal Information
When you place an order or contact us, we may collect:
- Full Name
- Mobile Number
- Email Address
- Shipping Address
- Billing Address (if different)
- Order Details
- Communication History with our support team
Technical Information
When you browse our Website, certain information may be collected automatically, including:
- IP Address
- Browser Type
- Browser Version
- Operating System
- Device Type
- Screen Resolution
- Language Preferences
- Time Zone
- Date and Time of Visit
- Pages Visited
- Referring Website
- Website Usage Statistics
Cookies and Similar Technologies
We use cookies and similar technologies to:
- remember your preferences;
- improve website performance;
- understand visitor behaviour;
- maintain security;
- enhance your shopping experience.
You may disable cookies through your browser settings. However, some features of the Website may not function properly if cookies are disabled.
3. How We Use Your Information
We use your information to:
- process and fulfil your orders;
- communicate regarding your purchases;
- provide customer support;
- verify orders where necessary;
- prevent fraud and unauthorized transactions;
- improve our products and services;
- personalize your shopping experience;
- analyse website performance;
- comply with applicable legal obligations.
We do not sell your personal information to third parties.
4. Promotional Communications
With your consent or where otherwise permitted by applicable law, we may contact you through:
These communications may include:
- festival offers;
- special discounts;
- important product announcements;
- limited-time promotions.
We strive to send only occasional and relevant communications.
You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided or by contacting us.
5. Payment Information
Payments on our Website are processed securely through trusted third-party payment gateways.
For your security:
- we do not store your complete debit or credit card details;
- we do not store CVV numbers;
- we do not store internet banking credentials.
Payment information is processed directly by the payment service provider in accordance with their own privacy and security practices.
6. Shipping Information
To deliver your order, we may share the necessary information with our logistics partners, including:
- Name
- Delivery Address
- Contact Number
- Order Details required for shipment
This information is shared only to the extent necessary for processing and delivering your order.
7. Third-Party Service Providers
To operate our business efficiently, we use trusted third-party service providers. Depending on the services used, your information may be processed by providers responsible for:
- payment processing;
- shipping and logistics;
- website hosting;
- website security;
- analytics;
- communication services.
These providers are permitted to use your information only as necessary to perform services on our behalf or as required by law.
8. Analytics
We may use website analytics tools to better understand how visitors use our Website.
Analytics information generally helps us understand:
- popular products;
- visitor behaviour;
- website performance;
- traffic sources;
- user experience improvements.
Where possible, we use aggregated or anonymized information for analytical purposes.
9. Data Security
We take reasonable technical and organisational measures to protect your information against:
- unauthorized access;
- accidental loss;
- misuse;
- alteration;
- disclosure;
- destruction.
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.
10. Data Retention
We retain your personal information only for as long as reasonably necessary to:
- fulfil your orders;
- provide customer support;
- comply with legal obligations;
- resolve disputes;
- maintain business records.
When information is no longer required, we will securely delete or anonymize it where reasonably practicable.
11. Your Rights
Subject to applicable law, you may have the right to:
- access your personal information;
- request correction of inaccurate information;
- request deletion of certain personal information;
- object to certain processing activities;
- withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details provided below.
12. International Customers
If you access our Website from outside India, your information may be transferred to, processed, and stored in India or other jurisdictions where our service providers operate.
By using our Website and placing an order, you consent to such transfer where permitted by applicable law.
13. Children's Privacy
Our Website is intended for individuals who are at least 18 years of age or who are using the Website under the supervision or with the consent of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
14. External Links
Our Website may contain links to third-party websites for your convenience.
We do not control those websites and are not responsible for their content, privacy practices, or security.
Users should review the privacy policies of any external websites they visit.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- our business operations;
- applicable laws;
- technology;
- services offered.
The latest version will always be published on this Website with an updated "Last Updated" date.
Continued use of the Website after such changes constitutes acceptance of the revised Privacy Policy.
16. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us.
Shyamsundara
Email: support@shyamsundara.com
WhatsApp: [Add WhatsApp Number]
Business Location: Lucknow, Uttar Pradesh, India
We will make reasonable efforts to respond to your enquiry as promptly as practicable.
By using this Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.